Landlord FAQs



How Do I Change The Management Of My Property Over If It Is Currently Being Managed By Another Agent?

Simple! If you currently have a property managed by another agent and would like to change over to Robert Manning Lettings, all you have to do is contact us on 0207 725 8399. We will organise for your tenants to be notified and for the keys to be collected from your managing agent. Everything else carries on as usual.

How Long Will It Take To Find A Tenant For My Property?

This is a common question and unfortunately, there is no one answer. However, we can tell you that properties that are better presented, more professionally marketed, priced according to market conditions and represented by a professional agent, will be rented more quickly. At Robert Manning Lettings, we will have most properties rented within 6 days of being placed on our rental list.

What Happens If My Tenant Doesn’t Pay Rent?

We have invested in technology which allows us to monitor tenant arrears on a daily basis. After 4-7 days we contact tenants via telephone, email and SMS to follow up on payments. On the 8th day of arrears (the legal minimum), a Final Notice will be issued to the tenant giving them 7 clear days to bring the rent up to date. If rent is still not paid within this time frame, a Notice to Leave will be issued to the tenant giving them seven days to vacate the property.

We will communicate with you throughout this process and a Notice to Leave will never be issued without discussing the situation with you first. It is our intention at all times to minimise any loss to the owner so these actions need to be carried out promptly.

Is Location Of An Agent Important To Their Ability To Manage My Property?

With almost 99% of all our prospective tenants using the internet to find homes online and a majority of our current tenants paying electronically, it’s clear that an agent’s location is a concern of the past. Because of this, we can quickly and easily rent out properties in a very large geographic area. We can also very quickly assess rents in any given area to determine what the right amount of rent is for a particular property.

Do I Need Landlord’s Insurance?

It is not compulsory to have landlord insurance on your property. However, we do recommend that every landlord has an insurance policy in the event of a tenant not paying rent, departing the property early or damaging the property. It also includes public liability and limited cover for contents (e.g. floor coverings, curtains).While there are plenty of options out there, we suggest choosing very carefully. Many policies provided are worthless! Be sure to look at how well a policy can cover unpaid rent, liability claims, damage to contents and extreme weather, and most importantly have a look at the excess conditions.

How Should I Know What My Property Will Rent For?

You will get the best indication of what your property should rent for by closely comparing it to other properties similar to yours that are currently being rented, or have just been rented, in the same area. Market forces will determine exactly what amount of rent you achieve.  Click here to get a free Rental Appraisal

How do I begin the process of renting my property out?

Firstly, contact Robert Manning Lettings! We will then arrange a time that is convenient for you to carry out a free, no obligation rental valuation. At this time, our expert agents will give you all of the information that you will require to begin the process of letting your property.

What are the costs involved in letting my property?

There are three main costs involved in letting your property. The first is arranging an Energy Performance Certificate (EPC), which we will be happy to organise for you. It is a legal requirement that this is ordered prior to marketing and will need to be made available to your prospective tenants.

You will also need to organise an Inventory and Check In report, which our Letting Agents will also be happy to arrange for you FREE OF CHARGE as part of our fee.

Finally, you will need to pay an agency fee which will be charged as a percentage of the agreed rental price. Our expert agents will be happy to discuss details of this with you following your free, no obligation rental valuation – call us on 0203 725 8399 to organise.

When will viewings occur? Will I need to be present for these?

We will conduct viewings of your property 7 days a week, from early morning to early evening. We will accompany prospective Tenants on all viewings, so your presence will not be required.

What happens to the tenant’s deposit?

The Tenant’s deposit will be registered with the Tenancy Deposit Scheme. This is a government run scheme, allowing you to rest assured that the deposit is in safe hands and completely protected.

Can you conduct an Inventory of my property?

We can organise a detailed photographic inventory of your property. Contact us to find out more.

How will you market my property?

As 88% of property searches begin online, we understand the importance of ensuring maximum online exposure for your property. We will promote your property on our main website which receives over 1000 hits a week, alongside all the major property portals – including Rightmove and Zoopla.

We will also take professional photos – research shows that properties with good photos will get 10x more enquiries and are more memorable – resulting in a higher number of enquiries.

Do I need to inform my mortgage provider that I am letting my property?

Yes – please call us on 0203 725 8399 for more details.

Do you offer Property Management services?

Yes, our Property Management services are designed to take the stress out of being a full-time Landlord. Our experienced Property Management team oversee everything from maintenance checks to complete refurbishment solutions, informing you of the latest legal requirements, taking care of your property and relieving you of the responsibility.

Do you offer Rent Protection services?

We understand that minimising the risk on your investment is always a priority for a Landlord. That’s why we will arrange for you to receive 6 months Free Legal Costs and Rent Protection Insurance (subject to T&C’s) when you rent your property through us.

Are you members of any Lettings Associations?

Yes. Robert Manning currently undergoing membership of UKALA, The Lettings Property Ombudsman and The Tenancy Deposit Scheme.

Do I have the option to rent out each room individually, rather than the entire property?

Yes. Our rooms service gives you the opportunity to achieve a higher yield for your property. Using our dedicated rooms team, we can fill your vacant rooms quickly and dramatically increase the amount of rent you are receiving.

What references will a Tenant need to provide?

We conduct comprehensive referencing including employment references, current Landlord references, credit check, social media checks, ID checks and bank statement checks.

What safety regulations are there for rental properties?

There are a number of safety and legal obligations that Landlords must adhere to when renting a property. These apply to gas safety, fire safety, electrical wiring, appliances and more.

Who Will I Deal With?

At Robert Manning, you are assigned a specific person who will be your direct contact at all times.

Should I let my property furnished or unfurnished?

The choice is yours and you can discuss the best option to take with our expert agents. It is common for rental property to be let part furnished, e.g. with carpets, curtains and white goods in the kitchen.

Will My Property Be Well Cared For?

We carefully inspect the property before and during the tenancy and make any necessary repairs to ensure that the property is returned in the best possible condition one would expect with only normal wear and tear.